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Shipping your order in a timely manner is one of our top priorities. Our goal at Massage Naturals is to make your visit as quick and stress-free as possible. If time is of the essence, we can get your order processed the same day. If this is the case, please place your order by phone before 11 AM MST. Tell the customer service representative that you need the order shipped that day.

Covid-19

**Please note that due to shipping conditions created by Covid-19, all carriers, (UPS and USPS included), no longer guarantee on time delivery for any level of service. They will not process refunds for packages not delivered on time. Please plan accordingly and expect shipping delays.**

We know supplies are vital to your business and we offer many different shipping options.

  • USPS First Class (up to 13oz)
  • USPS Priority
  • UPS Ground
  • UPS 3rd Day*
  • UPS 2nd Day*
  • UPS Next day**

*These options are all business days. If order is placed on a Friday and you select UPS-Next day, you would receive your order the end of day Monday.

** UPS-Next day orders need to be received by our office by 11:00 AM.

Standard Shipping Times Within The 48 States

To locations:

  • West Coast: 1-3 business days
  • Mid-West: 3-4 business days
  • East Coast: 4-6 business days

Options for Non-Continental United States (Hawaii, Puerto Rico, and Alaska)

  • USPS Priority (almost always the cheapest option, even on larger orders)
  • UPS

International (including Canada)

  • USPS-Priority International
  • USPS-Express International
  • UPS-Worldwide Expedited

As soon as your order has shipped we will e-mail you with tracking information.

**Shipping to the United Kingdom** Due to new 2021 VAT registration requirements, we are not able to ship any orders to the United Kingdom. We apologize for the inconvenience.

Order Damaged During Shipping

If you receive your order and the package appears to be damaged, please notify your driver as soon as possible. Make sure if you sign for the package, you also write “damaged” by your signature and contact one of our Customer Service Representatives and we will handle the situation from that point.