Email Response Policy
We respond to emails during business hours and they are answered in the order they are received. We will do our best to reply within one business day but occasionally be get backlogged and it can take longer. If you need an immediate answer please call us at 1-877-215-9004 Monday though Friday between 9AM & 5:00PM Mountain Time. Please note: For security reasons, we can only modify orders or send account information when the request comes from the e-mail address that is associated with your MassageNaturals.com account. We can only read and respond to messages in English.  Please provide as much information as possible, including sales order # (if it regards a current order in process), item # in question, and order date.  This will allow us to reply to you more quickly.

If you have used our forms to contact us in the past but have not received a reply, our eMails may be getting caught in your spam filter or your ISP or e-mail client may be blocking e-mail from MassageNaturals.com. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the settings that filter or block mail. Once you've established that you should be able to receive mail from us, please contact us again with your question.