Policies

Accepted Payment Methods

We accept Visa, MasterCard, American Express, Discover, PayPal, Money Orders and Personal or Business Checks if payable in US funds. Personal and business checks are held until payment clears before product is shipped.

Debit Cards, Bank Cards, Gift Cards and most other cards that feature the Visa, MasterCard or American Express logo are also accepted.

**We also accept eChecks, Switch, Solo and Electronic Cheques when payment is made through PayPal. We reserve the right to ship only to PayPal members with verified addresses.

We accept purchase orders from government entities and companies with an approved credit application. Generally credit is only extended to customers after one year of regular purchases. COD is a form of credit and is only available for those companies with approved credit.

If you don't see the payment method you are looking for listed above, that is because it is not available.

Privacy

We've invested in the most advanced online gateway security systems available to ensure that your personal information is protected when you order online. We use SSL (Secure Socket Layers) and encryption technology so that no one can intercept your personal and financial information. All information you submit online, including credit card numbers, is safe, secure and completely private.

EMail Privacy – We Don't SPAM

When you order, an automated eMail order confirmation is sent. This is to provide you with a chance to review your order to correct any mistakes or typos. When your order ships a second eMail is sent with your tracking number. The only other time we will use your e-mail address is if it is necessary to contact you in connection with your order. Sometimes it's to confirm what appears to be a typo in a shipping address or an invalid expiration date on a credit card. You will not receive any other e-mail from us unless you specifically request to be added to our subscription list.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Customer Service

Customer service is one of our highest priorities. Part of that is keeping our promise to ship orders in 2 business days or less. Getting your order out the door on time takes precedence over everything else. Every e-mail gets answered and we do our best to reply within one business day. Sometimes when we get busy, it can take 24 to 48 hours (excluding weekends and holidays) for us to catch up and reply to everyone. If it's urgent please call us toll free at 1-877-215-9004. Outside the USA call 001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00 PM MST.

Many orders ship out the next morning so please contact us immediately if you need to change or cancel an order.

International Orders

Everyday we ship orders to England, Germany, Belgium, Canada and many other countries. We can ship to you no matter where your business is, whether in Europe, Asia or South America. Please be sure to select the proper International shipping method during checkout or your order may be delayed. For information on the cost to ship your order to your country please read the following instructions.

Your shipping (freight or postage) costs depends upon what you order. You can find out how much your shipping is just by adding items into our online shopping cart. Our shopping cart calculates shipping based upon a combination of the size and total weight of the order plus the shipping method you select and the final destination. If you place all the items you want into our shopping cart, the software will calculate and display the correct total for you including shipping.

Many countries will levy an import tax or customs fee that will need to be paid before you can collect your package. If you are not sure if your country levies additional import taxes please contact your local post office or customs department.

Mail Orders

You can place your order by mail using a check or money order. The easiest way to do this is to go to our website and begin placing the items you want into the online shopping cart as if you were going to purchase with a credit card through the web site. You can select the pay by check option in the shopping cart and print out your order to include with your payment. This will allow our shopping cart software to properly calculate shipping and correctly total your order.

Money Orders

We take money orders and we accept certified checks. If you are ordering from outside the USA payment must be by International Money Order in US currency.

Shipping

Most orders placed on a weekday will ship the following day. Orders placed on the weekend will generally ship on Monday. Although 95% of our orders ship out in one business day, occassionally we are very busy and therefore we ask that you allow us up to two business days to ship.

UPS Next Day and 2nd Day Air

UPS Next Day and Second Day Air shipping will ship the same day if received weekdays before 11 AM MST. Our two day shipping commitment (48 hour) excludes weekends, holidays, closings due to extreme weather conditions and other related delays, custom made items, special order or out of stock items.

If UPS is unable to deliver a Next Day Air package as promised we will make an application for refund and reimburse you for the actual postage (this does not include handling charges). Please contact us if a carrier is unable to deliver on time and you desire a refund.

UPS Next Day, 2ND Day Air or 3 Day Select Orders must be received before 11 AM MST to ship the same day. Orders received after 11 AM will ship the following business day. UPS will not deliver to PO Boxes. If you are shipping to a PO Box you must call in your order.

Out of Stock Items

We work very hard to maintain sufficient inventory on everything we sell, but occasionally some items may be temporarily backordered. At our discretion we may partial ship your order or hold your order for the back order items. If your order will be delayed we will contact you via e-mail. You can always check on the status of your order by logging in to our website and clicking on My Account in the upper right corner.

Pricing

All material on this site including product offerings, product availability, product pricing and other information are subject to change without notice.

Returns & Exchanges

Returns Policy:

If you wish to return a product for a refund, you may do so within 30 days of receiving your order. Products must be unwashed in original packaging, and in resalable condition for Massage Naturals to process a refund. Massage tables and chairs will be refunded, less a 25% restocking fee. Custom and made to order items are non-returnable.

Return Instructions:

  1. Contact one of our Customer Service Representatives and request an RA number.
  2. Write RA number on original packing slip and include with return.
  3. Package your return appropriately to ensure it will not be damaged during transit. Ship to:


  4. Massage Naturals

    Attn: Returns/Exchanges

    9713 S 600 W

    Sandy, UT 84070

Keep a record of the shipment along with a tracking number until you have received a refund or confirmation from Massage Naturals.

Non-Refundable/Returnable Items

We do not accept items such as oils, lotions, creams, or gels if the seal is broken. DVDs, CDs, hazardous materials (HAZMAT) items cannot be accepted for an exchange or refund. For custom tables, made to order items, and clearance items sales are final.

Exchanges:

Items must be unwashed, unused, and in resalable condition for an exchange to be processed. Please contact one of our Customer Service Representatives to receive an RA number and information regarding the item you wish to receive. Follow the Return Instructions above to return.

Please Note

Return shipping cost is the responsibility of the customer. Massage Naturals will not refund shipping costs. For exchanges, Massage Naturals covers shipping cost when a new item(s) is shipped to you.

Warranty of Defective Products

Unwashed/unused defective products may be returned for replacement or refund within 90 days of purchase. Returns for defective products must be preauthorized. If you receive a product that is defective, please notify our Customer Service Department at 877-215-9004 and a Return Authorization will be issued to you. Outside the USA call 001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00 PM MST.

We will replace defective products at our own expense (within reason) or issue a full refund. Upon request we will reimburse you or credit your account for reasonable return shipping costs (i.e. UPS Ground or parcel post). We are not responsible for lost time, inconvenience, lost business, or any other monetary compensation other than the cost of the goods purchased.

Sale Items, Close Out & Special Offers

All sales of Close Out or Discontinued items are final. We will make exchanges of Close Out or Discontinued items for different sizes so long as stock is available, at our discretion. Other sale items and special items may be returned or exchanged unless specified as final.

Quality Assurance

All items are guaranteed free of manufacturing defects and can be exchanged within 90 days of purchase in the case of manufacturing defect. We also allow you up to 30 days to return any unused and unwashed products for a full purchase price refund if you're not satisfied with the quality of the items purchased.

Security

Our Security Commitment

We at Massage Naturals understand your concerns about the security of online transactions. Therefore, our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit through this site. We use independently process our credit card transactions using the most secure SSL security available. We follow data-protection practices that meet or exceed government standards. We do not divulge any information to 3rd parties. We know when you shop with us you are trusting us to act responsibly and protect your identity. We are committed to protecting your information and preserving your trust.

Payment Security and Privacy

massage naturals 90 day quality guarantee

You may notice that when you begin to check out the domain changes to Netsuite. We use Netsuite, an independent industry-leader in data and payment processing, for the secure parts of our site, including payment processing and customer account information.

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Netsuite uses VeriSign to assure the utmost security on all online transactions. VeriSign is the leading secure sockets layer (SSL) Certificate Authority enabling secure e-commerce and online communications.

Subscription Agreement

By purchasing the monthly subscription plan, you acknowledge and accept recurring charges of $9.99 per month until subscription has been cancelled. If you wish to cancel your monthly subscription, you may do so at any time by calling or e-mailing. Once we receive your request to cancel you will receive a confirmation email letting you know your request has been processed. Once your subscription ships we are unable to cancel or change any information on that order and any changes would be processed on the following order.