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How to Place an Order
There are two easy ways to order from us.
* Online Checkout - Try our easy online checkout process. It's secure and a copy of your order will be instantly delivered to the email address you provide. Online orders require credit/debit cards to purchase.
* Order by Phone – Expert customer support staff are available to answer your questions or help you choose the right product. Call us at (801) 566-7579 or toll-free at (877) 215-9004 during regular business hours, Monday through Friday, 8:30am – 5:00pm Mountain Standard Time. We accept credit/debit cards, money orders, checks and international money orders.
Payment Options
Credit Cards
We accept Visa, MasterCard, Discover and American Express cards. A credit or debit card may be used for all online purchases. Credit or debit card orders typically ship within 1-2 business days.
Checks or Money Orders
We also accept money orders, personal checks and international money orders. Please call (877) 215-9004 Monday through Friday, 8:30am – 5:00pm Mountain Standard Time to place this type of order. Order processing times apply:
• Money orders – Typically ship within 1 to 2 business days.
• Personal checks – Held until the check clears. Typically takes 10 business days prior to shipping.
• International postal money orders – Typically ship within 1 to 2 business days.
Shopping Cart
How to Use the Shopping Cart
When you find an item you want to purchase, add it to your cart by clicking the green "Add to Cart" button located on every page that describes items in detail. When you've added all the items to your cart that you want to purchase, proceed to the checkout process by clicking Checkout in the cart.
To view items that are already in your shopping cart, look in the Cart (green) column on the right side of the screen. If no items appear, it might be because you left the online store. Click the "View Store" link located in the top of every page to view items in your cart.
Items Stay in Your Cart Until You Remove Them
For your convenience, our shopping cart keeps all items in it until you choose to remove them. This allows you to shop without worrying that your selections will disappear when you log out. When it's time to purchase, please review your cart carefully. Items that were added to your cart in the past will still be there when you check out.
To remove an item in the cart, go to "View Store." Click on the Trash Can icon (marked "delete" at the right side of each item to remove that item.
To change the amount of an item in the cart, click on the Pencil icon (marked "edit" at the left side of each item. This will allow you to enter a new quantity for that particular item.
How to See Shipping Charges before Checking Out
To see how much shipping will be, you must first have all the items you will be purchasing in your shopping cart. Once you have done this, click "Determine Shipping and Sales Tax". Enter your zip code (inside the US) or country (outside the US) and a list of shipping options will be presented to you, along with price. Choose which shipping option you prefer, and the shipping charge will be reflected in the cart.
If you are a resident of Utah, you will also see how much sales tax will be. Only residents of Utah are charged sales tax, so most customers won't see a charge for tax in the cart.
We charge UPS published rates for shipping within the United States with Ground, 2nd Day and Next Day service options.
We also ship to Canada and most other international destinations with US Postal Service Priority Mail or Express International rates available.
For more shipping information read our Shipping Policy.
How to Check Out
Add the items you want to purchase to your cart. (To find your cart, click on "View Store" at the left of any page outside the store).
Click the green "Checkout" button.
If you're a new customer, click the "Click Here" link to put in your customer information before proceeding with the Checkout process. If you are an existing customer, you may enter your username and password, and the information you previously provided will be used to fill out the shipping, billing, and payment information. Don't worry, you'll have a chance to change it later on if this information has changed.
Note: For new customers, you'll be given the option to enter a password, which creates an account with us. We don't require account setup but strongly encourage it because of the benefits it provides. You'll be able to check your order status online, track shipments and store information for later orders. Rest assured that you will never be contacted without permission except about current orders. Your privacy is assured, and your trust is highly valued.
Once your customer information has been entered, you will be given the chance to review your items for the order, as well as your billing and shipping addresses. You will also be asked for payment information. If you wish to change any information, click the green "edit" button above the section you wish to change. Once you have reviewed the information for accuracy, click the "Submit Order" button. Once the order is submitted, changes can only be made by calling (877) 215-9004 during regular business hours, Monday through Friday, 8:30am – 5:00pm Mountain Standard Time.
Note: Your order will only be placed when you've clicked on the "Submit Order" button. An order confirmation will be sent immediately to the email address you provided. If you do not receive an email confirmation within a few minutes, please call us to be sure your order was successfully placed.
Our Customer Service Specialists Can Answer Your Questions
We're not a faceless online company. Real people answer our phones and our support staff have the background and knowledge to answer your questions. If you need help selecting products, need a question answered, or need assistance through the checkout process give us a call toll free at (877) 215-9004 during regular business hours, Monday through Friday, 8:30am – 5:00pm Mountain Standard Time.
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