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Accepted Payment Methods
We accept Visa, MasterCard, American Express, Discover, PayPal, Money Orders and Personal or Business Checks if payable in US funds. Personal and business checks are held until payment clears before product is shipped.Debit Cards, Bank Cards, Gift Cards and most other cards that feature the Visa, MasterCard or American Express logo are also accepted.**We also accept eChecks, Switch, Solo and Electronic Cheques when payment is made through PayPal. We reserve the right to ship only to PayPal members with verified addresses. We accept purchase orders from government entities and companies with an approved credit application. Generally credit is only extended to customers after one year of regular purchases. COD is a form of credit and is only available for those companies with approved credit. If you don't see the payment method you are looking for listed above, that is because it is not available.
Privacy
We've invested in the most advanced online gateway security systems available to ensure that your personal information is protected when you order online. We use SSL (Secure Socket Layers) and encryption technology so that no one can intercept your personal and financial information. All information you submit online, including credit card numbers, is safe, secure and completely private.
EMail Privacy – We Don't SPAM
When you order, an automated eMail order confirmation is sent. This is to provide you with a chance to review your order to correct any mistakes or typos. When your order ships a second eMail is sent with your tracking number. The only other time we will use your e-mail address is if it is necessary to contact you in connection with your order. Sometimes it's to confirm what appears to be a typo in a shipping address or an invalid expiration date on a credit card. You will not receive any other e-mail from us unless you specifically request to be added to our subscription list.
Customer Service
Customer service is one of our highest priorities. Part of that is keeping our promise to ship orders in 2 business days or less. Getting your order out the door on time takes precedence over everything else. Every e-mail gets answered and we do our best to reply within one business day. Sometimes when we get busy, it can take 24 to 48 hours (excluding weekends and holidays) for us to catch up and reply to everyone. If it's urgent please call us toll free at 1-877-215-9004. Outside the USA call 001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00 PM MST.
Many orders ship out the next morning so please contact us immediately if you need to change or cancel an order.
International Orders
Everyday we ship orders to England, Germany, Belgium, Canada and many other countries. We can ship to you no matter where your business is, whether in Europe, Asia or South America. Please be sure to select the proper International shipping method during checkout or your order may be delayed. For information on the cost to ship your order to your country please read the following instructions.
Your shipping (freight or postage) costs depends upon what you order. You can find out how much your shipping is just by adding items into our online shopping cart. Our shopping cart calculates shipping based upon a combination of the size and total weight of the order plus the shipping method you select and the final destination. If you place all the items you want into our shopping cart, the software will calculate and display the correct total for you including shipping.
Many countries will levy an import tax or customs fee that will need to be paid before you can collect your package. If you are not sure if your country levies additional import taxes please contact your local post office or customs department.
Mail Orders
You can place your order by mail using a check or money order. The easiest way to do this is to go to our website and begin placing the items you want into the online shopping cart as if you were going to purchase with a credit card through the web site. You can select the pay by check option in the shopping cart and print out your order to include with your payment. This will allow our shopping cart software to properly calculate shipping and correctly total your order.
Money Orders
We take money orders and we accept certified checks. If you are ordering from outside the USA payment must be by International Money Order in US currency.
Shipping
Most orders placed on a weekday will ship the following day. Orders placed on the weekend will generally ship on Monday. Although 95% of our orders ship out in one business day, occassionally we are very busy and therefore we ask that you allow us up to two business days to ship.
UPS Next Day and 2nd Day Air
UPS Next Day and Second Day Air shipping will ship the same day if received weekdays before 11 AM MST. Our two day shipping commitment (48 hour) excludes weekends, holidays, closings due to extreme weather conditions and other related delays, custom made items, special order or out of stock items.
If UPS is unable to deliver a Next Day Air package as promised we will make an application for refund and reimburse you for the actual postage (this does not include handling charges). Please contact us if a carrier is unable to deliver on time and you desire a refund.
UPS Next Day, 2ND Day Air or 3 Day Select Orders must be received before 11 AM MST to ship the same day. Orders received after 11 AM will ship the following business day. UPS will not deliver to PO Boxes. If you are shipping to a PO Box you must call in your order.
Out of Stock Items
We work very hard to maintain sufficient inventory on everything we sell, but occasionally some items may be temporarily backordered. At our discretion we may partial ship your order or hold your order for the back order items. If your order will be delayed we will contact you via e-mail. You can always check on the status of your order by logging in to our website and clicking on My Account in the upper right corner.
Pricing
All material on this site including product offerings, product availability, product pricing and other information are subject to change without notice.
Returns
All items may be returned within 30 days for a full refund (less shipping) as long as they meet the following conditions:
- Items are unused and unopened. We do not accept washed, damaged, or used returns. Items not eligible for return will be held for pickup for no longer than 30 days.
- A copy of the sales receipt must accompany returned items.
- The reason for the return must be written on the sales receipt or otherwise included with the return.
- Items must come in directly from the company or person who made the purchase. We do not accept returns directly from your customers.
- Items must be returned in resellable condition to be eligible for refund or exchange.
Unused and unopened items may still be returned after 30 days but a restocking fee of up to 30% may apply. Items are not returnable after 90 days. To return an item, please include a copy of the sales receipt and a brief note explaining the reason for return. Return the items to the address on your receipt: Massage Naturals Attention: Returns 131 West 7065 South Midvale, UT 840474 Purchase price of returned items will be credited to your credit card if still current or a check sent to return address. Please allow 10 to 15 business days for processing once we receive the order. Shipping is not refunded and return shipping services are the customer's responsibility.
Exchanges
We are glad to accept exchanges of unwashed and unused products. No exchanges will be processed without a copy of your receipt and a note requesting an exchange. Exchanges are subject to shipping charges like any other order. If you are unsure whether an item will work for your situation, please call in advance of ordering.
When you package your item to return please include a clearly written note with your receipt explaining what was wrong with the item, and whether you want a refund or an exchange. If you want an exchange please include the size, style, color and any other details we need to complete your request. Returns with missing information get set aside to be researched later, which can delay your replacement or refund. Items not eligible for return or exchange will not be sent back to you but will be disposed of.
Warranty of Defective Products
Unwashed/unused defective products may be returned for replacement or refund within 90 days of purchase. Returns for defective products must be preauthorized. If you receive a product that is defective, please notify our Customer Service Department at 877-215-9004 and a Return Authorization will be issued to you. Outside the USA call 001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00 PM MST.
We will replace defective products at our own expense (within reason) or issue a full refund. Upon request we will reimburse you or credit your account for reasonable return shipping costs (i.e. UPS Ground or parcel post). We are not responsible for lost time, inconvenience, lost business, or any other monetary compensation other than the cost of the goods purchased.
Sale Items, Close Out & Special Offers
All sales of Close Out or Discontinued items are final. We will make exchanges of Close Out or Discontinued items for different sizes so long as stock is available, at our discretion. Other sale items and special items may be returned or exchanged unless specified as final.
Security
We at Massage Naturals understand your concerns about the security of online transactions. Therefore, our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit through this site. We use Authorize.net to independently process our credit card transactions.
We follow data-protection practices that meet or exceed government standards. We do not divulge any information to 3rd parties. We use Nexternal, an independent data hosting service with, to protect your personal information.
We know when you shop with us you are trusting us to act responsibly and protect your identity. We are committed to protecting your information and preserving your trust.
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