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Frequently Asked Questions |
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Question: I was ordering from Massage-Linen.com and now it redirects me here. Have you changed your name?
Answer: Yes. We have changed our name from Massage-Linen.com to MassageNaturals.com. Our contact information and personnel have remained the same.
Question: Why the change from Massage-Linen to Massage Naturals?
Answer: When we started, we sold only linens. Now we sell lotions, tables, blankets, and accessories as well. But our commitment to the happiness of our customers and the quality and earth-friendliness of our products remains the same. Question: Do you sell wholesale?
Answer: We offer volume pricing discounts, but we don't sell wholesale. Our sister company, Body Linen, does sell wholesale, but only through authorized distributors
Question: What is the difference between the import sets and the sets made in the USA?
Answer: Besides the obvious (where they are made), not much. We believe in supporting US manufacturers as much as possible, and so we will never discontinue offering US made sets as an option. However, we will never put our name on a product we don't trust, regardless of where it is made. Even our imported sets are high-quality, reliable, and affordable sheet sets that we feel confident will please your clients. We stand behind every sheet and face cover we sell, regardless of origin.
Question: What are the advantages of the seamless face cover?
Answer: Massage clients have grown tired of walking out of a massage with a crease on their forehead. Our seamless covers are designed to minimize the chance of this happening. After initial washing, the seamless covers fit snug to the face rest like other fitted covers and are made of the same high-quality 100% cotton flannel as our other fitted covers. Curious? Call us and order a free sample. We're sure you'll be impressed.
Question: Do you offer credit terms?
Answer: Not presently. All orders must be paid for before we ship.
Question: Do you accept checks?
Answer: Yes. If you want to order by check, the easiest way to do this is to go to our website and begin placing the items you want into the online shopping cart as if you were going to purchase with a credit card through the web site. You can select the "Mail or Fax Payment" option in the shopping cart. Print out your order to include with your payment. This will allow our shopping cart software to properly calculate shipping and correctly total your order. Orders to be paid by check will not ship until we receive the check and the funds have cleared the bank.
Question: I've noticed that many items are much cheaper when you order large quantities. Can I split this up between multiple orders?
Answer: Possibly. If you know you will order the volumes required for deeper discounts, but can't do it all at once, call us at 801-566-7579 and we will be happy to discuss your particular situation. We can't always say yes, but we promise to do our best to be fair depending on the circumstance.
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